Head of Customer Service
Cashrewards is the fastest growing eCommerce site in Australia and a seriously dynamic place to work! We partner with a wide range of Australia’s leading retailers who are both clicks and mortar and some just straight online companies to offer online shoppers to take advantage of great deals and earn cash back at their favourite stores.
Based in Chatswood, we are a friendly and fast paced team. We offer a great environment and plenty of career potential.
About the role
Cashrewards is looking for a head of customer service to help set the strategic direction of the customer service team and customer experience. This role will work closely with all areas of the business to drive process and efficiencies whilst closing the loop on the customer journey. Through the introduction of Live Chat and by helping to automate a number of aspects of the customer service function this role will be central to the retention and activity of our members.
What’s on offer
- Exceptional opportunity for professional growth.
- Ongoing training and support.
- Opportunity to advance your customer service skills at the forefront of growth within an innovative and progressive start-up company.
- Competitive salary and superannuation.
- Fantastic company culture and team environment.
This is a unique opportunity to put your savvy online shopping and communications expertise to good use and help our clients give back and save consumers daily.