The Cashrewards Cashback Guarantee is your peace of mind in the unlikely event that your purchase is not automatically tracked by our automated systems.
The Cashback Guarantee applies if your Cashback was not recorded and does not appear in your Cashrewards account within 7 days (14 days for card-linked purchases) of your purchase date.
Like all technology, Cashback networks and systems sometimes don’t work as planned. While the vast majority of transactions will appear in your Cashrewards account within an hour or two, some do take a little longer.
If your transaction and pending Cashback does not appear in your Cashrewards account within 7 days (14 days for card-linked purchases) of your purchase date, your transaction journey from Cashrewards or the Cashrewards Notifier may have not registered properly. But don’t worry, we can look into it. Cashrewards is the first and only Cashback site globally to introduce a Cashback Guarantee, to ensure that you can shop and earn Cashback, worry free. Click out to your favourite stores, shop, and earn Cashback with confidence.
Simply follow the Cashback Tips and Guidelines listed below together with any Special Terms applicable for the store in question in order to be eligible for the Cashback Guarantee.